Sweat Society is a small business. The below return policies were created with our customer's in mind, but also with the margins of a small business in mind. We understand our policies may not be able to able to compete with the multi-million dollar corporations out there and we thank you in advance for considering to shop with us! We will do our best to accommodate requests, but we do stand quite firm on our return policies - especially sale items being final sale. If you have any questions, or need any clarifications before you purchase something, we urge you to reach out. We do our best to respond immediately to all customer inquiries! firstname.lastname@example.org
Typically, all orders using discount codes are final sale.
Orders that use a discount code MAY be issued a store credit or exchange ONLY (NO Full refund). Theses will be processed on a case-by-case basis, and different terms may apply for different discount codes. Please email email@example.com for more information.
All items purchased at a discounted price ≥ 25% are FINAL SALE (this includes discount codes*). Underwear + Bikini Bottoms are final sale.
No refunds or exchanges will be provided on these items.
Items purchased at a discounted price ≤ 20% can be exchanged or issued store credit. NO full refund.
45 DAY EXCHANGE POLICY
We will happily exchange or issue a store credit for unworn, unwashed items that remain in perfect condition with tags still attached within 45 days. There will be NO exceptions to this, so please be mindful when trying on your items for the first time.
Items purchased at a discounted price ≤ 20% can be exchanged or issued store credit.
14 DAY RETURN POLICY
We are happy to return any unworn, unwashed items within 14 days. All items must be in perfect condition. This means tags must still be attached. There will be no exceptions to this, so please be mindful when trying on your items for the first time.
The 14 days begins the day your order is shipped. Please contact firstname.lastname@example.org to initiate your return.
We ship with Canada Post and understand there have been lengthy delays with shipments. We take this into consideration when processing returns to please don't hesitate to email us if you receive your order past the 14 day return window.
If you miss the 14 day return window for refund, we will exchange or provide store credit within 45 days of purchase.
Sale items ≥ 25% are FINAL SALE.
Sale items ≤ 20% can be exchanged or issued store credit. NO Full refund will be given
Please note that return shipping fees is paid by the customer. We are unable to refund the original shipping costs incurred at time of purchase. If the original order qualified for, and received free standard shipping, the returned item is subject to a $15 restocking fee.
The restocking fee can be voided should the customer choose to get a refund to store credit rather than original form of payment.
Wrong size? Color was not what you were expecting? We are happy to swap it out for you! You will be responsible for shipping the item back to Sweat Society, but we will cover the shipping costs to get your new size back to you! If you live in Vancouver, you can do an in person exchange. Please email email@example.com.
Please note that the 14 day period for returns, also applies to exchanges.
Purchases made at our showroom have a 7 day return policy. All items must be in perfect condition. This means tags must still be attached. There will be no exceptions to this, so please be mindful when trying on your items for the first time